Request and Retrieval FAQs

Emory faculty have the ability to request items from any Emory library be pulled and held for them at any Emory library service desk.


I need a book pulled and held for me. How do I get it?

You should first locate the book in discoverE ( or a link at Open the record for the book, sign in with your Emory credentials (top right), click on the “Locate/Request Item” table, and click “Request” on the top left. Choose “Pitts Theology Library” as your Pickup Location and click the orange “Request” button. This will trigger the Pitts retrieval service. You will receive an email notice at your Emory email address when the item is ready to be picked up at Pitts. You can then come to the library during our open hours to pick up your items.

Requesting Books Video Tutorial

How long should I expect to wait for my requested book to be available to pick up?

Once you place a request, you can expect to receive notification that it is available within 2 business days. While Pitts staff will process requests as soon as we can, wait times may vary based on demand.

How will I know when I can pick up the items I requested?

When your items have been retrieved and are ready to be picked up, you will receive an email from the library system at your Emory email address. You should only come to pick up the materials once you have received that email.

How do I pick up the materials I have requested?

When you have received the email that your items are available, you will need to visit the entrance to Pitts Library during our open hours. Once there, please enter and provide your Emory NetID to the staff there. A staff person will check otu the books and bring you the items.


What if I need access to materials in the Reference collection?

Because the materials in our Reference and Ready Reference sections can’t be checked out, these items will not be requestable. Pitts Reference Librarians can direct you to digital versions of many of these works and may be able to scan sections of certain works. Please reach out to them with your request (

What if I need access to materials in Pitts’ Special Collections?

While access to Pitts’ Special Collections is extremely limited at this time, we are able to provide digitized versions of items in many circumstances. Please reach out to our special collections staff ( with any requests. Appointments to visit special collections can be made at 


Can items on Physical Course Reserves be checked out?

No, Pitts will not be circulating physical reserves. Staff may be able to scan sections of reserve items and place them on electronic reserve, or we may be able to purchase electronic versions of physical reserves. Please contact the Pitts circulation desk ( about any physical reserve items you need to access.

The book I need is checked out by someone else. What should I do?

You can recall a book from the patron who has it, and he or she will be asked to return the items in 10 days. For details, visit